Refund policy

30-day returns

You can request a return within 30 days of delivery by emailing support@tidetrim.com with your order number.

Change-of-mind returns

Items must be unused, in their original packaging, and include all accessories. Please provide proof of purchase. Used grooming products are not eligible for change-of-mind returns. This does not affect your rights if a product is faulty, damaged, or incorrect.

How to return an item

Contact us before sending anything back. We will provide return instructions and the appropriate return address. Please do not send returns to the address on your shipping label or our correspondence address without our instructions.

Return costs and refunds

For change-of-mind returns, you pay return postage and the original shipping charge is nonrefundable. We do not charge a restocking fee. Once we receive and inspect an eligible return, we will issue a refund of the product price paid and any applicable refundable tax to your original payment method within 5–7 business days. Your bank may need additional time to post the refund.

Faulty, damaged, or incorrect items

Please contact support@tidetrim.com promptly with your order number and a description of the problem. Photos or a short video can help us resolve it. We will arrange an appropriate replacement or refund at no additional cost to you, including return postage if we require the item back.

Questions

Email support@tidetrim.com. This policy does not limit rights you may have under applicable consumer law.